ht999 Responsible Gaming — Play Safe, Play Smart

How Self-Exclusion Works

Self-exclusion allows you to voluntarily restrict your access to ht999 for a defined period or permanently. Once a self-exclusion is activated, you will not be able to place bets, access casino games, or make deposits on the Platform for the duration of the exclusion period.

Self-exclusion options available on ht999 include:

• Short-term break: suspend your account for 24 hours, 48 hours or 7 days to take a brief pause from gambling activity.
• Medium-term exclusion: lock your account for 30 days, 90 days or 180 days, during which no access or deposits will be permitted.
• Long-term exclusion: close your account for a period of 12 months or longer, with the option to extend upon review.
• Permanent exclusion: permanently close your account with no option to reopen. Any verified real-money balance will be returned via your last used payment method (bKash, Nagad, Rocket or bank transfer) after identity verification.

How to Set Your Deposit Limit

ht999 allows every registered player to set a daily, weekly or monthly deposit limit on their account. Once a limit is set, the Platform will not accept any deposit that would cause your total deposits to exceed the limit you have chosen for the relevant period. To set or adjust your deposit limit, log in to your ht999 account and navigate to the Responsible Gaming section of your account settings, or contact our support team at [email protected].

Requests to reduce a deposit limit take effect immediately. Requests to increase a deposit limit are subject to a mandatory review period before taking effect, to give you time to reconsider the change. ht999 strongly encourages all players — particularly new players — to set a deposit limit when registering their account.

Spending Reality Check

Before increasing any deposit limit, ht999 encourages you to review your recent deposit history and honestly assess whether the increase is within your means. Only gamble with money you can afford to lose. Never use funds intended for essential living costs — rent, food, transport, education, or family obligations — to fund gambling activity.

Activating a Time-Out

Activating a time-out on ht999 is straightforward. Follow these steps to pause your account:

1. Log in to your ht999 account using your registered mobile number or email address.
2. Navigate to Account Settings and select the Responsible Gaming section.
3. Select "Time-Out" and choose your preferred duration: 24 hours, 48 hours, 7 days or 30 days.
4. Confirm your selection. The time-out takes effect immediately and cannot be cancelled for the duration you selected.

Warning Signs to Watch For

If you answer "yes" to two or more of the following questions, ht999 encourages you to consider using one of the responsible gaming tools above or to contact our support team for guidance:

• Do you gamble more than you originally planned to in a single session?
• Have you ever tried to win back money you lost through gambling ("chasing losses")?
• Has gambling affected your relationships, work, or studies in a negative way?
• Have you borrowed money or sold belongings to fund gambling activity?
• Do you feel anxious, irritable or restless when you are not gambling?
• Have you lied to friends or family about how much time or money you spend gambling?
• Do you gamble as a way of escaping stress, anxiety, depression or other emotional difficulties?

If any of these signs resonate with you, please do not hesitate to contact ht999 support at [email protected]. Our team will handle your enquiry with complete confidentiality and will help guide you to the right tool or resource.

1. Set a budget before you start. Decide in advance exactly how much money you are willing to spend in a session and stick to that amount — regardless of whether you are winning or losing.
2. Treat gambling as entertainment, not income. The house edge means the Platform is profitable over time. Never rely on gambling as a source of regular income or to pay essential bills.
3. Take regular breaks. Long uninterrupted sessions can distort your sense of time and money. Set a timer or alarm to remind yourself to step away from the Platform periodically.
4. Never gamble when emotionally distressed. Gambling while you are stressed, angry, upset, tired or under the influence of alcohol or substances leads to poor decision-making and increased risk of problem gambling.
5. Keep your account details secure. Never share your ht999 username or password with anyone, including friends or family. Use a unique, strong password and enable any two-factor authentication features available on your account.
6. Know when to stop. If you have reached your budget limit, had an enjoyable session, or simply feel like stepping away — stop. There is no obligation to continue playing. The Platform will always be here when you return.